About The Physical Artworks
When will my order arrive?
Each piece of our bespoke art collection takes about 10 business days for production in Sydney. After dispatch, you can expect your order to arrive within 3-5 business days across Australia and up to 10 business days overseas. We'll send you a tracking number as soon as it's on its way.
Do you include payment information with the package?
No, we maintain discretion with all orders, including only a branded packing slip—no invoices. Our art makes for thoughtful gifts, and we also provide gift cards if you're looking to surprise someone with the choice of their own piece.
What if my print arrives damaged?
While uncommon, should your print arrive in less than perfect condition, please contact us immediately with photos of both the damaged piece and its packaging at support@floweraipeople.com. We'll take swift steps to address the issue.
Do you offer expedited shipping?
Currently, we do not offer expedited shipping. We focus on ensuring the highest quality for your custom art, which takes time.
What if my order is lost?
If your order is marked as delivered but hasn't arrived, email us at support@floweraipeople.com. We'll locate it for you.
Are shadow boxes available for smaller prints?
At this stage, our shadow box frames are exclusive to our largest artwork sizes for a grand display.
Can I customise my print?
We don't offer customisations to maintain the integrity of the artists' vision and the uniformity of our premium prints, all crafted from high-quality Chromaluxe aluminium panels. But each gifted artwork comes with a beautifully designed card that provides
detailed information about the archetype it represents. This card enhances the gift by giving the recipient insight into the deeper meaning and inspiration behind the artwork, making your gift even more thoughtful and personal.
What's recommended for hanging?
Our artworks are equipped with a Floating Hanger. This simple and effective hanger is the most economical way to display your
prints. The hanger floats your print 1/2" off the wall and has a keyhole in the top for secure hanging. Rubber bumpers ensure your wall is not marked and the print doesn't slip once positioned. The backing board offers additional support to the metal print.
It varies in size with the size of the print, but will always be kept far enough from the edges so as not to be visible in any way.
Are any prints signed or numbered?
We occasionally release limited signed and numbered editions. To stay updated, subscribe to our newsletter.
Finish of the prints?
Using a heat press, the dye-sublimation process infuses ink into specially-treated metal, giving a high-definition, waterproof, scratch resistant finished print. Easily cleaned with a glass cleaner, lightweight and long-lasting metal prints are the preferred choice for commercial, fine art and home decor applications.
What is your return policy?
As each artwork is tailor-made for you, we're unable to accept returns. Each creation is as unique as our clients.
Can I exchange my piece for a different size?
Since all sales are custom and final, we cannot accept exchanges or returns.
Can I cancel or change my order?
Any cancellations or changes can be made within 24 hours of purchase. Beyond that, as your custom art piece is already in process, we're unable to make alterations.
